1. Software Development

Software Development involves designing, building, testing, and deploying software applications.

Key Activities:

• Requirement Analysis: Understanding user or business needs.
• Design: Planning the system architecture and interface.
• Coding/Programming: Writing code using languages like Java, Python, C#, or JavaScript.
• Testing: Identifying and fixing bugs.
• Deployment: Releasing the software for users.
• Updates & Enhancements: Improving features over time.

Examples:

• Building a mobile application
• Developing a website
• Creating enterprise systems like ERP or CRM

2. Software Support

Software Support focuses on maintaining and troubleshooting existing software after it has been deployed.

Key Activities:

• Fixing bugs and errors
• Providing technical support to users
• Monitoring system performance
• Installing updates and patches
• Maintaining security and stability
• Handling user queries or issues

Types of Support:

• Level 1 (L1): Basic help desk support
• Level 2 (L2): Technical troubleshooting
• Level 3 (L3): Developer-level issue resolution